You live abroad. Your parents are still in Egypt.
Everything you'd do for them, if you were there.
One person in Egypt, the same person every time, looking after your mother and father the way you would yourself. And showing you all of it.
Mona
Your Sanad · Cairo
- 09:14
Found Madame Nadia's Concor. The third pharmacy had it, in Heliopolis. Delivered to her this morning.
El Ezaby Pharmacy · 185 EGP
- 09:31
Booked Dr Samir for Tuesday at 11. I'll arrange her car and send the driver's details that morning.
- 11:02
Checked this month's bills. Electricity and internet both went through on Thursday. Nothing outstanding.
You already know the feeling.
His ID expired. The renewal office opens at eight, and the queue starts forming at six.
Her blood pressure tablets have been out of stock for two weeks. She's asked the two pharmacies she knows.
The AC failed in July. She was quoted three times the real price, because she was on her own.
You call every single day. It still isn't the same as being there.
A brother would have sorted it. A daughter would have made the calls. You moved, and life is where you are now. But somebody still has to do it.
The same Sanad. Every time.
Sanad means support in Arabic. Yours is one person, not a call centre. Someone your mother knows by name, who learns which pharmacy she trusts.
Done the way you'd do it.
We don't take the first quote. We call fifteen pharmacies, not three. Would you be satisfied if you'd done it yourself?
And you see all of it.
Every request, every receipt, every visit, sent to you without being asked.
Who your Sanad is, and what happens to your information
You would be trusting someone with your mother's address, her medicines and her front door. That is a serious thing to ask, so here is exactly who that person is.
How we choose them
- Interviewed in person
- University educated
- Identity verified, ID held on file
- Police clearance certificate (فيش وتشبيه)
- References taken up and called
- Formal training before their first family
- A signed confidentiality agreement
And we pay well above the market rate. That one matters more than it looks. The cheap way to run this business is to hire fast, pay little, and accept that people leave. But the whole promise is the same person every time, and you do not keep good people by underpaying them.
What happens to your information
- Held on servers in the United Kingdom, never on a personal phone
- Your Sanad sees only what the task in front of them needs
- We never ask for, or accept, banking passwords or security codes
- Ask us to delete everything, and we will
We collect as little as we can, and we tell you what we hold. The full detail is in our Privacy Notice, written to be read rather than to protect us.
What we take care of
Wherever they are
Medicine that's out of stock
We call pharmacies until we find what the doctor prescribed, and have it delivered.
A monthly rhythm
Bills, deliveries and refills on the same days each month, in large print, on the fridge.
Ordering what they can't
They tell us on the phone, in their own words. We handle the screen.
A car, and who's driving it
“Silver Hyundai, plate 457, the driver is Mahmoud, six minutes away.”
The twenty phone calls
Internet down, TV package wrong, forty minutes on hold with WE. We wait, not them.
Appointments, and the follow-up
Booked, rescheduled when the clinic moves it, and chased afterwards for the results.
Nobody takes advantage
“They want six thousand for the boiler. Is that fair?” Ask us before anything is agreed.
Finding someone reliable
A cleaner, a handyman, a regular driver. We ask around, check them out, and agree the rate before they start.
The family file
Medications, doctors, insurance, who to call. Written down before the night you need it.
Keeping them close
The phone set up, WhatsApp fixed, the call to the grandchildren actually connecting.
And when someone needs to be standing there
Coming soonSee what's comingHide
We're starting with everything we can do remotely, and doing it properly. In-person work opens once we have the right people on the ground. Tell us below if it's what you need and you'll be first to know.
The paperwork
ID and licence renewals, the pension office, the notary. We stand in the queue.
Repairs, without the markup
Price agreed before anything starts, and someone there while the work happens.
To the appointment and back
Collected, taken, waited with, brought home. Not a stranger from an app.
The car
Licence renewal, the technical inspection, outstanding fines, and getting it serviced.
Go and look, when you ask
She isn't answering and you're a long way away. Call us and someone goes round and knocks. On request only. We don't run scheduled checks or monitor anyone.
A doctor to the house
If they need to be seen at home, we find a doctor who does home visits, book it, and be there to let them in. Not for emergencies. For those, call 123.
Being there on the day
We'll choose the gift, buy it, wrap it and hand it over in person. On her birthday, at Eid, from you.
And you'll know every one of them happened
Without having to ask, every month.
- One thread with your named Sanad
- Your brothers and sisters in it too, if you want
- Every request written down
- Photos of deliveries and repairs
- Every receipt, itemised
- A written summary at month end
What we are not
We are not a care service. We don't provide nursing or personal care, we don't administer or advise on medication, and we don't monitor anyone's wellbeing.
We can arrange a doctor's home visit in advance. We are not an emergency service and must never be relied on as one. In an emergency in Egypt, call 123 for an ambulance, not us.
We also never ask for banking passwords or security codes sent to their phone. Anyone who does, including someone claiming to be us, is not to be trusted.
Two plans
Nothing to pay today. These are the prices we expect to launch at. the first families to join keep their rate for a full year.
Essentials
Available nowEverything we can do from a phone.
£45/month, billed quarterly
- Ask as often as you need. No request limit.
- Medicine hunting and refills
- The monthly rhythm: bills, staples, renewals
- Ordering, transport, chasing providers
- Price and scam checks, any time
- The family file
- Small costs under £10/mo handled without asking
Family
Coming soonEverything, including someone there in person.
£100/month, billed quarterly
- Everything in Essentials, still unlimited
- Up to 4 in-person visits a month
- Government paperwork and queues
- Repairs, supervised in person
- Accompanied appointments
- “Go and look” visits, whenever you ask
- Gifts chosen, bought and delivered in person
- Small costs under £20/mo handled without asking
About those small costs
We're not going to phone you about a 50p delivery charge. Little things we spend while doing the work: a delivery fee, a taxi to the pharmacy, parking at the licensing office. We just handle, up to the monthly limit on your plan. Anything above that, we agree with you first and it goes on your next invoice with the receipt.
This is never the cost of the things themselves. Your parents' groceries, medicines, bills and repair work are paid for separately, by them or by arrangement with you.
Tell me about your family
About ninety seconds. I'm starting with a small group of families so I can get this right, and I read every reply myself.
Not quite what you need?
Two other ways in. Pick one, or neither.
I just need one thing doneA licence renewed, a medicine found, a gift delivered on the dayOpenClose
Tell us what it is and we'll come back within a working day with a plan and a price. You pay when it's done, not before. If we don't manage it, you owe us nothing.
It's not the right time for usCome back to me if things changeOpenClose
Honestly, if any of these are true, you don't need us:
- There's someone in Egypt who can drop everything on a Tuesday morning and go.
- Your parents are managing well, and nothing has changed recently.
- You read all this and couldn't think of a single thing you'd ask for.
That describes most people, and it's a good position to be in. It also tends to change at some point. Leave your name and we'll come back then, once.